POLICY / WARRANTY / RETURNS / CANCELLATIONS

Ordering:

Call us at 920-423-3309 and list the part number and description of the parts you require. Include information on the size, model, and year of the motorcycle for which the parts are intended. Secure online ordering is also available by selecting the online shopping button at the bottom of each page.

International Orders: We ship worldwide daily and welcome orders from outside the United States.


Pricing:

All prices are subject to change at any time without notice.


Payment Option:

We accept Amex, Discover, Mastercard, and Visa for online orders. Make sure to enter your complete account number and expiration date, as well as the three-digit validation code on the back of the card. To help prevent credit card fraud, your shipping address must match the billing address on your credit card.


Warranty:

By purchasing an AIM Clutch product, the customer acknowledges that we will not be held responsible for incidental or consequential damages arising from or in connection with the use of any products sold by AIM Clutch. Our guarantee is limited to the replacement or repair of defective parts, up to 30 days from the original date of purchase, depending on the product. We do not cover any labor charges associated with installing our products, as the customer or dealer assumes all risk associated with installing any AIM Clutch product. All of our products are intended for off-road use only and are not recommended for street use.

This warranty does not extend to secondhand or used AIM Clutch parts in any shape or form, as the warranty is void for the second user. This warranty does not cover damage caused by misuse, alteration, negligence, or user error during installation. All AIM Clutch products should be installed by a qualified technician at an authorized AIM dealer or distributor.

All merchandise distributed by AIM Clutch is guaranteed in accordance with the manufacturer's own terms of warranty. This warranty is expressly in lieu of any other express or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose.

Cancellations:

We only allow cancellations for orders that have not yet shipped. To cancel an order, please contact us with your full name, order ID, reason for cancellation, and the part or parts you wish to cancel.

Returns:

Didn't end up needing the item? We accept returns and exchanges on items that meet the following requirements:

  1. The item must have been purchased from us within the last 30 days.
  2. Products must be in their original packaging and in new condition. We cannot resell a "new" part that isn't actually new — imagine receiving a box with oil, grease, missing stickers, etc.
  3. Any product that has been used or partially installed is non-returnable, as this no longer meets the "new condition" requirement.
  4. A 15% restocking fee applies to all returns that are not due to a manufacturer error.
  5. Returns or exchanges must be initiated within 5 days of receipt.
  6. The Return Authorization Form must be included in the box for the return to be accepted. Without it, we have no way of knowing the reason for the return and cannot issue a refund or replacement. If you have any questions about this, please contact us directly.
  7. Shipping fees are non-refundable.
  8. You are responsible for return shipping charges.

Please return all merchandise to the address listed below.

AIM Clutch
230 Allegiance Ct.
Appleton, WI 54913

Monday-Friday 9-5PM CST

At this time, we do not provide prepaid return shipping labels for returns or exchanges. Customers are responsible for their own shipping costs both to and from us, unless otherwise stated.